frequently asked questions

shipping information

Please note that for international shipments the recipient is responsible for all applicable customs duties, tariffs, taxes, and brokerage fees. Some of these fees may be collected by the carrier on delivery.

Additional shipping charges may apply to some orders due to size, weight, or special handling that is required to make sure your order reaches you safely. For any such orders, we will contact you prior to processing your order.

Addresses must be able to accept UPS or DHL delivery. Shipping timetables do not apply in the event of carrier service interruptions or errors.

returns & exchanges

We hope you love your purchase. Please note that, currently, the PHA Store is unable to accept returns or exchanges. We’re here to help make sure you’re confident in your choice before you buy. If you have any questions, please don’t hesitate to reach out to us at info@powerhousearts.org and we’ll be happy to assist you.

damages and issues

We kindly ask that you check your order as soon as it arrives. If you find that an item is damaged, defective, or incorrect, please reach out to us right away at info@powerhousearts.org so we can assess the situation and make things right for you.